You have 2 hours from the time of delivery to raise a return or refund request. Requests raised after this window will not be accepted.
If your product arrives damaged or defective, you may choose a full refund to your original payment method OR a free re-delivery of the correct item. Return pickup and re-delivery charges are fully borne by the retailer.
Changed your mind? Returns are accepted within the 2-hour window. However, the return delivery charge is borne by the customer. Refund is processed to your original payment method within 24–48 hours once the item is returned and verified by the retailer.
No returns or refunds on orders from restaurants or ready-to-eat food categories, due to the perishable nature of these items.
Once your order has been picked up by a delivery partner and is out for delivery, no refund or return can be initiated at that stage.
Open the GETZO app, go to Orders, select your delivered order and tap Raise a Return Request within 2 hours of delivery.
For damaged items, share a clear photo or video of the product as received.
Our team reviews your request and confirms eligibility within a few hours.
Approved refunds are credited to your original payment method within 24–48 hours. Re-deliveries are scheduled at the earliest available slot.
Email us at support@getzo.app or reach out through the GETZO app. We typically respond within a few hours.
You can cancel your order at no charge anytime before the store picker accepts your order. A full refund will be issued to your original payment method.
Once the store picker has accepted your order and begun packing, cancellation is not possible. The retailer has already committed resources to fulfil your order.
Go to Orders in the GETZO app and tap on your active order.
The Cancel Order button is visible only while the order is in the pending/awaiting acceptance stage.
Cancellation confirmed instantly. Refund credited to your original payment method within 24–48 hours.
In rare cases GETZO or the retailer may cancel your order due to item unavailability, store closure, or operational constraints. In such cases:
Contact us at support@getzo.app. For urgent issues, reach out through the GETZO app.
GETZO is a hyperlocal quick commerce platform operated by Radiant Threads Pvt Ltd, registered in India. Our platform connects customers with local retailers in Rourkela, Odisha for fast delivery and in-store pickup.
This policy explains what data we collect, why we collect it, and how we protect it.
Name and mobile number provided during registration.
Delivery address and approximate location for zone detection and delivery routing. Only collected when you place an order or grant permission.
Items ordered, order values, delivery details, and transaction records for order fulfilment and support.
Device type, OS version, push notification token for app functionality and delivery updates.
We share your data only with service providers essential to operating GETZO. We do not sell your personal data to third parties. We may use your order history, preferences, and usage patterns to show you personalised offers, promotions, and recommendations within the GETZO platform. You may opt out of promotional communications at any time by contacting us at support@getzo.app.
Cashfree Payments and Razorpay for secure payment processing. They are PCI-DSS compliant. We do not store card details.
For OTP delivery and order SMS notifications. Your phone number is shared solely for this purpose.
For route distance calculation and delivery ETA. Location data is used transiently and not stored by Google on our behalf.
To exercise any of these rights, contact us at support@getzo.app.
We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Continued use of GETZO after changes constitutes acceptance of the updated policy.
Contact our team at support@getzo.app. Registered office: Rourkela, Odisha, India.
By accessing or using the GETZO platform (website, mobile app, or any related service), you agree to be bound by these Terms of Service. If you do not agree, please do not use GETZO. These terms constitute a legally binding agreement between you and Radiant Threads Pvt Ltd.
GETZO is a hyperlocal quick commerce marketplace that connects customers with local retailers in Rourkela, Odisha. GETZO facilitates transactions between customers and retailers and provides delivery services through independent delivery partners.
GETZO is a platform intermediary. Retailers are independent businesses. GETZO is not responsible for the quality, safety, or legality of products listed by retailers, beyond the measures described in these terms.
Please refer to our Cancellation Policy and Refund & Return Policy for complete details.
All content, branding, logos, and technology on the GETZO platform are the property of Radiant Threads Pvt Ltd. You may not reproduce, distribute, or create derivative works without prior written permission.
To the maximum extent permitted by applicable law, GETZO shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform. Our total liability for any claim shall not exceed the value of the order in dispute.
These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Rourkela, Odisha.
GETZO reserves the right to modify these Terms at any time. We will notify users of material changes via the app. Continued use of GETZO after changes constitutes your acceptance of the revised Terms.
For questions about these Terms, contact us at:
Write to us at support@getzo.app. We aim to respond within 2 business days.